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	<title>View From The Trenches</title>
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	<link>http://trenches.agrrmag.com</link>
	<description>by Neil Duffy</description>
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		<title>Defining Craftmanship</title>
		<link>http://trenches.agrrmag.com/defining-craftmanship/</link>
		<comments>http://trenches.agrrmag.com/defining-craftmanship/#comments</comments>
		<pubDate>Tue, 31 Jan 2012 21:32:08 +0000</pubDate>
		<dc:creator>Neil Duffy</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[AGRSS]]></category>
		<category><![CDATA[Auto Glass Safety Council]]></category>
		<category><![CDATA[Glass Quality]]></category>
		<category><![CDATA[Training]]></category>

		<guid isPermaLink="false">http://trenches.agrrmag.com/?p=466</guid>
		<description><![CDATA[One of the aspects of the American dream is that, in many cases, you can strive to be anything that you want to be. No doubt that a potential vocation may be derailed simply through intellectual or economic disqualification, but generally there is no legal or social barriers that exist to bar anyone from being [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<title>Playing Games</title>
		<link>http://trenches.agrrmag.com/playing-games/</link>
		<comments>http://trenches.agrrmag.com/playing-games/#comments</comments>
		<pubDate>Thu, 26 Jan 2012 22:16:11 +0000</pubDate>
		<dc:creator>Neil Duffy</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://trenches.agrrmag.com/?p=461</guid>
		<description><![CDATA[For generations, the board game “Monopoly” has provided entertainment for millions. The original concept was to educate players on the value of acquisition. Today, anyone who is in auto glass has a front-row seat in a real-life display on how a monopoly can form, how it operates and perhaps endeavors to avoid being charged with [...]]]></description>
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		<slash:comments>2</slash:comments>
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		<title>My New TPA</title>
		<link>http://trenches.agrrmag.com/my-new-tpa/</link>
		<comments>http://trenches.agrrmag.com/my-new-tpa/#comments</comments>
		<pubDate>Tue, 17 Jan 2012 22:14:08 +0000</pubDate>
		<dc:creator>Neil Duffy</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://trenches.agrrmag.com/?p=456</guid>
		<description><![CDATA[I apologize for not writing a blog the past few weeks but I have a good excuse. I have been strongly considering a career change. I feel after putting more than 30 years in the auto glass business, I want to give back to the industry. I think I can achieve that goal best by [...]]]></description>
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		<slash:comments>3</slash:comments>
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		<item>
		<title>Drama from the Henhouse</title>
		<link>http://trenches.agrrmag.com/drama-from-the-henhouse/</link>
		<comments>http://trenches.agrrmag.com/drama-from-the-henhouse/#comments</comments>
		<pubDate>Wed, 14 Dec 2011 19:05:41 +0000</pubDate>
		<dc:creator>Neil Duffy</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://trenches.agrrmag.com/?p=452</guid>
		<description><![CDATA[When I heard the news yesterday that the National Insurance Crime Bureau (NICB) has named Safelite Solutions as a “strategic partner,” I truly was overcome with emotion. Does this mean that glass claims fraud will be at last rooted out and stopped? Or is it a classic case of having the fox stand guard over [...]]]></description>
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		<slash:comments>3</slash:comments>
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		<title>A Lemming Gets Smart</title>
		<link>http://trenches.agrrmag.com/a-lemming-gets-smart/</link>
		<comments>http://trenches.agrrmag.com/a-lemming-gets-smart/#comments</comments>
		<pubDate>Wed, 30 Nov 2011 21:24:47 +0000</pubDate>
		<dc:creator>Neil Duffy</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://trenches.agrrmag.com/?p=447</guid>
		<description><![CDATA[I had one of those cosmic moments just before the Thanksgiving holiday. I like coming into contact with clients who “get it.” The story starts as follows. I was contacted by our leading third-party administrator (TPA) asking if I would accept a job after a customer requested my shop services. The first question I asked [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Turning 60</title>
		<link>http://trenches.agrrmag.com/turning-60/</link>
		<comments>http://trenches.agrrmag.com/turning-60/#comments</comments>
		<pubDate>Thu, 03 Nov 2011 19:41:08 +0000</pubDate>
		<dc:creator>Neil Duffy</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://trenches.agrrmag.com/?p=443</guid>
		<description><![CDATA[I have just left middle age this week and entered what some people call &#8220;The Golden Years.&#8221; I don&#8217;t feel like what awaits me needs a residence at Fort Knox much less Fort Myers. They say wine improves with age but time can also cause it to become vinegar. It seems the same thing happens [...]]]></description>
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		<slash:comments>2</slash:comments>
		</item>
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		<title>Casting the First Stone</title>
		<link>http://trenches.agrrmag.com/casting-the-first-stone/</link>
		<comments>http://trenches.agrrmag.com/casting-the-first-stone/#comments</comments>
		<pubDate>Wed, 26 Oct 2011 17:15:31 +0000</pubDate>
		<dc:creator>Neil Duffy</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://trenches.agrrmag.com/?p=440</guid>
		<description><![CDATA[Do we in the retailer part of the auto glass industry ever get upset when fraud gets revealed in a criminal manner? Does one take it personally when a shop owner is arrested and indicted for some sort of insurance scam or con? Or do we start to whistle like we are passing by a [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Occupy Columbus? Bloomington? Main Street?</title>
		<link>http://trenches.agrrmag.com/occupy-columbus-bloomington-main-street/</link>
		<comments>http://trenches.agrrmag.com/occupy-columbus-bloomington-main-street/#comments</comments>
		<pubDate>Fri, 21 Oct 2011 19:10:03 +0000</pubDate>
		<dc:creator>Neil Duffy</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://trenches.agrrmag.com/?p=437</guid>
		<description><![CDATA[The news has been full of protestors lately. A diverse group of people has been showing their disdain for the financial services industry and the super-rich in many parts of the country and even some foreign capitals. However, as members of the auto glass community who are amidst a serious malaise of their own, is [...]]]></description>
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		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Men of Vision</title>
		<link>http://trenches.agrrmag.com/men-of-vision/</link>
		<comments>http://trenches.agrrmag.com/men-of-vision/#comments</comments>
		<pubDate>Wed, 12 Oct 2011 19:21:20 +0000</pubDate>
		<dc:creator>Neil Duffy</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://trenches.agrrmag.com/?p=434</guid>
		<description><![CDATA[It has been a harsh few weeks for creativity. Death has taken some very notable innovators lately. We have lost Steve Jobs, Al Davis and Ray Asbery, three people whose vision changed facets of our world dramatically. Steve Jobs helped start Apple Computers and was fired years later as the corporation matured. Then, in a [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Steering into the Trough</title>
		<link>http://trenches.agrrmag.com/steering-into-the-trough/</link>
		<comments>http://trenches.agrrmag.com/steering-into-the-trough/#comments</comments>
		<pubDate>Thu, 06 Oct 2011 20:52:52 +0000</pubDate>
		<dc:creator>Neil Duffy</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://trenches.agrrmag.com/?p=430</guid>
		<description><![CDATA[As the economy continues to wallow, the pressure on independent glass shops to survive is fairly relentless. Every week, perhaps every day, there are signs and reminders of how weak and powerless most of us are to both external and internal forces that have little regard for the auto glass industry as a whole. The [...]]]></description>
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