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	<title>View From The Trenches</title>
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	<link>http://trenches.agrrmag.com</link>
	<description>by Neil Duffy</description>
	<lastBuildDate>Wed, 16 May 2012 20:46:57 +0000</lastBuildDate>
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		<title>Repairing a Service</title>
		<link>http://trenches.agrrmag.com/repairing-a-service/</link>
		<comments>http://trenches.agrrmag.com/repairing-a-service/#comments</comments>
		<pubDate>Wed, 16 May 2012 20:33:40 +0000</pubDate>
		<dc:creator>Neil Duffy</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[auto glass repair]]></category>
		<category><![CDATA[Neil Duffy]]></category>

		<guid isPermaLink="false">http://trenches.agrrmag.com/?p=515</guid>
		<description><![CDATA[If there is one aspect within our auto glass industry that provokes both curiosity and distain it has been the windshield repair process. It has seen a growth and a certain acceptance over the span of my thirty plus years of involvement with AGR like no other but it still remains a black hole of [...]]]></description>
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		<slash:comments>4</slash:comments>
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		<title>We Can Be the Enemy</title>
		<link>http://trenches.agrrmag.com/we-can-be-the-enemy/</link>
		<comments>http://trenches.agrrmag.com/we-can-be-the-enemy/#comments</comments>
		<pubDate>Mon, 07 May 2012 20:02:15 +0000</pubDate>
		<dc:creator>Neil Duffy</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[auto glass]]></category>
		<category><![CDATA[Neil Duffy]]></category>

		<guid isPermaLink="false">http://trenches.agrrmag.com/?p=511</guid>
		<description><![CDATA[Independent glass shops these days usually have a reason to be apprehensive. Profitability, much less survival, is not a guarantee that exists anywhere in their future. We face many conditions, some well out of our control and some not, which can influence our own actions and business models. The question for too many is: Do [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<title>Revelations</title>
		<link>http://trenches.agrrmag.com/revelations/</link>
		<comments>http://trenches.agrrmag.com/revelations/#comments</comments>
		<pubDate>Wed, 18 Apr 2012 19:51:53 +0000</pubDate>
		<dc:creator>Neil Duffy</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[auto glass]]></category>
		<category><![CDATA[Neil Duffy]]></category>

		<guid isPermaLink="false">http://trenches.agrrmag.com/?p=506</guid>
		<description><![CDATA[For almost four years I have been writing this column. I have castigated certain companies or practices, railed against poor quality parts and tried to provide a little humor at times in a tough industry.  No doubt, this writer has repeated several maxims or has restated on many occasions how we in the auto glass [...]]]></description>
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		<slash:comments>2</slash:comments>
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		<title>Reality Glass</title>
		<link>http://trenches.agrrmag.com/reality-glass/</link>
		<comments>http://trenches.agrrmag.com/reality-glass/#comments</comments>
		<pubDate>Tue, 27 Mar 2012 21:07:46 +0000</pubDate>
		<dc:creator>Neil Duffy</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://trenches.agrrmag.com/?p=498</guid>
		<description><![CDATA[I have always been an advocate of raising public awareness about our industry. The trouble is that auto glass is simply neither sexy nor hip. What we need is a makeover. Having a national ad campaign for a single company is not enough. Auto glass needs its own show or shows that reveal the human [...]]]></description>
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		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Goldman or Golden Rule?</title>
		<link>http://trenches.agrrmag.com/goldman-or-golden-rule/</link>
		<comments>http://trenches.agrrmag.com/goldman-or-golden-rule/#comments</comments>
		<pubDate>Tue, 20 Mar 2012 19:39:38 +0000</pubDate>
		<dc:creator>Neil Duffy</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://trenches.agrrmag.com/?p=493</guid>
		<description><![CDATA[Can I pose a test question to both owners and installers of auto glass? What is your main concern during a work day?  How many jobs do I have? Booked? To install? How many parts issues am I going to have to deal with today? What are my driving intervals? What is the weather forecast? [...]]]></description>
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		<slash:comments>1</slash:comments>
		</item>
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		<title>Never on Sunday</title>
		<link>http://trenches.agrrmag.com/never-on-sunday/</link>
		<comments>http://trenches.agrrmag.com/never-on-sunday/#comments</comments>
		<pubDate>Wed, 07 Mar 2012 19:59:32 +0000</pubDate>
		<dc:creator>Neil Duffy</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://trenches.agrrmag.com/?p=488</guid>
		<description><![CDATA[There is a very pervasive belief of “I want it now!” American business has bought into that sentiment. Food stores stay open 24/7. Gas stations do too. One can buy clothes, dishes, pet supplies, gardening and home repair items on every day of the week. Until recently, if you had a craft you usually had [...]]]></description>
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		<slash:comments>1</slash:comments>
		</item>
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		<title>Goodbye, Old Friend</title>
		<link>http://trenches.agrrmag.com/goodbye-old-friend/</link>
		<comments>http://trenches.agrrmag.com/goodbye-old-friend/#comments</comments>
		<pubDate>Mon, 27 Feb 2012 21:20:21 +0000</pubDate>
		<dc:creator>Neil Duffy</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://trenches.agrrmag.com/?p=483</guid>
		<description><![CDATA[If one has a dog or cat that they have had for a decade it becomes part of the family. As it gets older and more infirmed, the tendency is to lower one&#8217;s expectations for its activities. Sometimes, when one gets lucky, both owner and pet gets to choose the time to say goodbye. Well, [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Long Live R&amp;Rs!</title>
		<link>http://trenches.agrrmag.com/long-live-rrs/</link>
		<comments>http://trenches.agrrmag.com/long-live-rrs/#comments</comments>
		<pubDate>Wed, 22 Feb 2012 20:51:00 +0000</pubDate>
		<dc:creator>Neil Duffy</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://trenches.agrrmag.com/?p=478</guid>
		<description><![CDATA[One of the most underrated and stressful tasks an auto glazier has to perform is removals and replacements (R&#38;Rs). Sometimes they are referred to as R&#38;Is (for install). No matter what one calls them, it can be a dirty and hazardous task along with being both physically and mentally challenging. Along with every other labor [...]]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>A Five Star Circus?</title>
		<link>http://trenches.agrrmag.com/a-five-star-circus/</link>
		<comments>http://trenches.agrrmag.com/a-five-star-circus/#comments</comments>
		<pubDate>Tue, 14 Feb 2012 21:32:01 +0000</pubDate>
		<dc:creator>Neil Duffy</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://trenches.agrrmag.com/?p=473</guid>
		<description><![CDATA[I love competition. I would be the first one to view or to play in one. In golf, in spite of my age and my profession, I try to shoehorn practice time so that I can do my best in senior tournaments come the weekend. Winter is the worst season. With its short days and [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Pearson&#8217;s Porcine Pandering</title>
		<link>http://trenches.agrrmag.com/pearsons-porcine-pandering/</link>
		<comments>http://trenches.agrrmag.com/pearsons-porcine-pandering/#comments</comments>
		<pubDate>Fri, 10 Feb 2012 19:27:09 +0000</pubDate>
		<dc:creator>Neil Duffy</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Neil Duffy]]></category>

		<guid isPermaLink="false">http://trenches.agrrmag.com/?p=468</guid>
		<description><![CDATA[There is an art to public relations. Some say it is “putting the best face” on a subject. Look at business, politics and law and one sees how a message is framed and presented to the public. Detractors say it can be like “dressing up a pig.” Well folks, there is a battle shaping up [...]]]></description>
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		<slash:comments>3</slash:comments>
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